Petal Perfection Sdn. Bhd. (202501036303 / 1637713-X)
At Petal Perfection, we take great pride in ensuring that every bouquet and gift is delivered fresh, beautifully arranged, and on time. Because flowers are perishable and custom-made to order, returns are generally not accepted. However, we do offer solutions in the rare event that something goes wrong.
1. Non-Returnable Items
- Fresh flowers, bouquets, arrangements, and perishable gifts cannot be returned once delivered.
- Personalized or customized items are also non-refundable unless they arrive damaged or incorrect.
2. Eligibility for Refunds or Replacements
You may be eligible for a refund, replacement, or store credit if:
- The flowers arrive in poor condition (e.g., wilted, damaged, or not fresh upon arrival).
- The wrong product was delivered (different from what was ordered).
- Delivery was made to the wrong address due to our error.
In such cases, please notify us within 2 hours of delivery with photo evidence for verification.
3. Situations Not Eligible for Refunds/Returns
- Incorrect or incomplete recipient details provided by the customer.
- Recipient not available at the delivery location and no alternate arrangement made.
- Minor variations in flower shades, sizes, or arrangements (as flowers are seasonal and subject to availability).
- Customer simply changes their mind after purchase.
4. Process for Claims
- Contact our customer service team at +6017 546 0302 or petal.perfection@outlook.com within 8 hours of receiving your order.
- Provide your order number, details of the issue, and photos of the product.
- Our team will review the case and inform you of the next steps (replacement, refund, or store credit).
5. Refund Method & Timeline
- Approved refunds will be processed via the original payment method (credit/debit card, online transfer, e-wallet, etc.).
- Refunds typically take 7–14 business days to reflect, depending on your bank or payment provider.
- Store credit (if applicable) will be issued immediately for use on your next order.
6. Cancellations
- Orders may be cancelled at least 48 hours before the scheduled delivery date for a full refund.
- Cancellations made less than 48 hours before delivery may not be eligible for a refund, as preparations would have already begun.
- Peak season orders (Valentine’s Day, Mother’s Day, festive occasions) are non-cancellable once confirmed.
7. Contact Us
For all return, refund, or cancellation inquiries:
📞 +6017 546 0302
📧 petal.perfection@outlook.com
📍 Lot 2.01A, Level 2, Nu Sentral Shopping Centre, Kuala Lumpur