Petal Perfection Sdn. Bhd. (202501036303 / 1637713-X)
At Petal Perfection Sdn. Bhd., we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you interact with us through our website, physical store, or other communication channels. By using our services, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information when you engage with us:
- Personal Identification Data: Full name, NRIC/passport number (if required for invoices or delivery), gender, date of birth.
- Contact Information: Phone number, email address, billing address, delivery address.
- Transaction Data: Payment details (processed securely through third-party payment providers), order history, and receipts.
- Technical Data: IP address, browser type, device information, cookies, and browsing activity on our website.
- Special Preferences: Flower arrangement styles, event details, personal notes or gift messages you provide.
2. How We Use Your Information
Your personal data is used for the following purposes:
- To process and deliver your flower orders and related services.
- To personalize your shopping experience, such as remembering your preferences.
- To communicate with you, including order confirmations, delivery updates, customer service, and responding to inquiries.
- To send promotional offers, newsletters, and updates (only if you opt-in).
- To improve our website and services, analyzing usage patterns to enhance customer experience.
- To comply with legal obligations and protect against fraud, unauthorized transactions, and claims.
3. Disclosure of Your Information
We respect your confidentiality and will not sell or rent your data to third parties. However, we may share information with:
- Service Providers: Delivery partners, payment processors, IT system providers, and marketing platforms.
- Legal Authorities: When required to comply with legal or regulatory obligations.
- Business Transfers: In the event of a merger, acquisition, or restructuring of our company, personal data may be transferred as part of the assets.
4. Data Security
We take appropriate security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:
- Encrypted payment processing via trusted providers.
- Secure data storage with restricted access.
- Regular monitoring of systems for vulnerabilities.
5. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes stated in this policy or as required by law. When data is no longer needed, it will be securely deleted or anonymized.
6. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences, track site performance, and provide personalized recommendations. You may choose to disable cookies in your browser settings, but this may affect functionality.
7. Your Rights
You have the right to:
- Access and request a copy of your personal data.
- Request correction of inaccurate or incomplete information.
- Withdraw consent for marketing communications at any time.
- Request deletion of your data where applicable under the law.
To exercise your rights, please contact us at petal.perfection@outlook.com.
8. Third-Party Links
Our website may include links to third-party websites. Please note that we are not responsible for the privacy practices or content of these external sites.
9. Children’s Privacy
We do not knowingly collect personal data from children under 18 years of age. If we discover that we have inadvertently collected such data, it will be deleted immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be published on our website with the revised “Effective Date.”
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us:
Petal Perfection Sdn. Bhd.
Lot 2.01A, Level 2, Nu Sentral Shopping Centre,
Jalan Tun Sambanthan, Kuala Lumpur Sentral,
50470 Kuala Lumpur W.P. Kuala Lumpur
📞 +6017 546 0302
📧 petal.perfection@outlook.com